Model & Strategy

Crisis Text Line (CTL) serves anyone in crisis, providing them access to free 24/7 support and information they need, via a medium they already use and trust: text message. CTL uses new technology to address the age-old and poorly addressed issue of teen mental health. On the CTL platform, teens text one universal number which connects them to volunteer counselors across the country who are trained to offer support and professionally supervised. CTL is also able to capture data about adolescent mental health issues in the US, with the aim of improving the standard of care.

CTL is the only nationwide, free, 24/7/365 text line. No other response organization that converses with teens via text serves youth nationally, at all hours of the day, all days of the week, and all weeks of the year, for free. Additionally, CTL’s data is open and free to the public.

At a Glance
Founded: 2012
Location of work: Domestic, Northeast, West Coast, Midwest, Southwest, Southeast, International, United Kingdom, Europe
Crisis Text Line
New York, NY
Support for people in crisis, 24/7
Meet Dena Trujillo

For 17 years, Dena drove strategic investments in philanthropic and social impact innovation at Omidyar Network. As an Investment Partner, she was the grant leader and board member for Crisis Text Line for five years. Dena became Interim CEO in 2020 and was named CEO in October 2021. Dena has 20+ years of experience working at the intersection of nonprofit and for-profit organizations and tech systems to maximize social impact. Dena has a deep understanding of the complexity of social sector leadership and is committed to Crisis Text Line’s mission to support texters in need.


Since 2013, Crisis Text Line and their affiliates have had over 9.6 million conversations supporting over 4.3 million texters globally.

Volunteer Crisis Counselors have assisted in over 68,477 suicide de-escalations within the U.S.

They have trained 54,813 volunteers as Crisis Counselors in the U.S. and 73,105 globally, focusing on empathy and active listening skills that are utilized while supporting texters and in volunteers’ daily lives.

Crisis Text Line News