Model & Strategy

Crisis Text Line (CTL) serves anyone in crisis, providing them access to free 24/7 support and information they need, via a medium they already use and trust: text message. CTL uses new technology to address the age-old and poorly addressed issue of teen mental health. On the CTL platform, teens text one universal number which connects them to volunteer counselors across the country who are trained to offer support and professionally supervised. CTL is also able to capture data about adolescent mental health issues in the US, with the aim of improving the standard of care.

CTL is the only nationwide, free, 24/7/365 text line. No other response organization that converses with teens via text serves youth nationally, at all hours of the day, all days of the week, and all weeks of the year, for free. Additionally, CTL’s data is open and free to the public.

At a Glance
Founded: 2012
Founder & CEO: Nancy Lublin
Health
Location of work: Domestic, Northeast, West Coast, Midwest, Southwest, Southeast
Crisis Text Line
19 West 21st St., 8th Floor
New York, NY 10010
Support for people in crisis, 24/7
Nancy Lublin Crisis Text Line
Meet Nancy Lublin

Nancy began her career by founding Dress for Success, an innovative welfare-to-work organization. Under Nancy’s leadership, Dress for Success grew to more than 140 affiliates in 14 countries, suiting over 1 million women. Nancy then took on the CEO role at DoSomething.org, implementing a turnaround that took the company from fledgling to thriving. DoSomething.org is now one of the biggest youth organizations in the world. When DoSomething.org began communicating with teenagers over text, the teenagers began opening up about their personal lives, many times about challenges they were facing at home or school. Nancy then realized the need for Crisis Text Line.

Nancy has been recognized by awards such as the Aspen Institute’s Crown Fellowship, Fast Company’s Social Capitalist Award, Forbes Magazine’s Trailblazer Award, and as a World Economic Forum Young Global Leader.  She was also recently named on Fortune’s “Worlds 50 Greatest Leaders” list. Nancy studied politics at Brown University, political theory at Oxford University as a Marshall Scholar and has a law degree from New York University.

IMPACT

Crisis Text Line currently texts with more than 5,000 texters each day; over 100 million texts have been exchanged since operational launch in August 2013.  Each day, Crisis Text Line triggers ~40 active rescues, calling 911 to reach someone at imminent risk of suicide or homicide.

In January 2017, Crisis Text Line launched an update to CrisisTrends.org, their site that gives researches access to the large-scale data the Crisis Text Line system holds, leveraging the data for smart system change on a broad scale leading to more-informed policies, journalism, and interventions across the crisis and mental health space.

Crisis Text Line News

  • RT @the_mhcoalition: We believe in solidarity, unification and difficult conversations.🖤 If you or someone you know is struggling and needs…
  • Americans are angry, anxious, and afraid. Our Crisis Counselors are here to support you, no matter what you're feel… https://t.co/QJmk9G5ZmD
  • This is how we all want to feel. Our Crisis Counselors are here to help make that happen. To reach them, text SHARE… https://t.co/k4eZXZ0FAs
  • Racism is persistent, and at Crisis Text Line we believe we should be persistent in our attempt to purge it from ou… https://t.co/Gc9Du5vH8p
  • America is in pain. While we don't have solutions, we can listen. Our Crisis Counselors are here for everyone and a… https://t.co/atUI9P5FC9
  • We know this summer is going to be hard with everything going on. We won't sugarcoat the reality, but we will be he… https://t.co/6Lwh7KwL1T
  • We can't talk about mental health without talking about race. Our Crisis Counselors are here for anyone — just text… https://t.co/Bdo1mj1uL1
  • Summer's here and while it may not be what we imagined, our Crisis Counselors are still here for you. For free, con… https://t.co/clj1c4aDoy
  • We stand with our texters. Need to talk? Text SHARE to 741741. We’re here to listen, no matter what you're feeling.
  • Looking for something to do in lockdown? All of our episodes of 'Could be better, tbh' are available for streaming… https://t.co/zBksHWWFMH
  • Did you know that you can be connected with a trained Crisis Counselor via Facebook Messenger? Just head to our pag… https://t.co/LBCXz16y7D
  • RT @riss7xo: Some (@CrisisTextLine) good news: when times get tough and our texters’ needs increase, our crisis counselors step up to the p…
  • Mental health matters. Mental health matters. Mental health matters. Mental health matters. Mental health matters.… https://t.co/7aMyXWQAf8
  • This summer isn't going to be like the others and we know it's going to be hard for many people. Whether you're mis… https://t.co/zOW19gEXpE
  • Your summer body is the one you have. But we know it's not always easy to feel good in it. Struggling with body ima… https://t.co/2dwfesKuVq
  • https://t.co/RELmzuqDAt Reaching out can be terrifying, especially if you've never done it before. We want to be 1… https://t.co/pXc9y35lKr