Model & Strategy

Crisis Text Line (CTL) serves anyone in crisis, providing them access to free 24/7 support and information they need, via a medium they already use and trust: text message. CTL uses new technology to address the age-old and poorly addressed issue of teen mental health. On the CTL platform, teens text one universal number which connects them to volunteer counselors across the country who are trained to offer support and professionally supervised. CTL is also able to capture data about adolescent mental health issues in the US, with the aim of improving the standard of care.

CTL is the only nationwide, free, 24/7/365 text line. No other response organization that converses with teens via text serves youth nationally, at all hours of the day, all days of the week, and all weeks of the year, for free. Additionally, CTL’s data is open and free to the public.

At a Glance
Founded: 2012
Former CEO: Nancy Lublin
Health
Location of work: Domestic, Northeast, West Coast, Midwest, Southwest, Southeast
Crisis Text Line
New York, NY
Support for people in crisis, 24/7
Nancy Lublin Crisis Text Line
Meet Nancy Lublin

Nancy began her career by founding Dress for Success, an innovative welfare-to-work organization. Under Nancy’s leadership, Dress for Success grew to more than 140 affiliates in 14 countries, suiting over 1 million women. Nancy then took on the CEO role at DoSomething.org, implementing a turnaround that took the company from fledgling to thriving. DoSomething.org is now one of the biggest youth organizations in the world. When DoSomething.org began communicating with teenagers over text, the teenagers began opening up about their personal lives, many times about challenges they were facing at home or school. Nancy then realized the need for Crisis Text Line.

Nancy has been recognized by awards such as the Aspen Institute’s Crown Fellowship, Fast Company’s Social Capitalist Award, Forbes Magazine’s Trailblazer Award, and as a World Economic Forum Young Global Leader.  She was also recently named on Fortune’s “Worlds 50 Greatest Leaders” list. Nancy studied politics at Brown University, political theory at Oxford University as a Marshall Scholar and has a law degree from New York University.

IMPACT

Crisis Text Line currently supports more than 5,000 conversations with texters in crisis each day; 145 million texts have been exchanged since operational launch in August 2013.

Each day, Crisis Text Line triggers about 40 active rescues, calling 911 to reach someone at imminent risk of suicide or homicide.

Crisis Text Line News

  • Dear Crisis Counselor, Your kindness, compassion, and empathy mean more to this world than you’ll ever know. Today—… https://t.co/qYWPCpEDzy
  • It’s okay that the holidays look a lot different this year. It’s okay if you had to change up your plans or miss ou… https://t.co/v0SmxcbGBF
  • We’re thinking of everyone who has experienced the loss of a child. It's okay to feel how you feel. Grief is part o… https://t.co/jDJTtvqPzi
  • The holidays can be a tough time of the year. Every week until the new year, we’ll be sharing a tip on how you can… https://t.co/FkS6uuDod6
  • As we get closer to the holidays, prioritizing your well-being is extremely important. For this week’s Self-Care Su… https://t.co/YxoNykfpfY
  • Today is International Survivors of Suicide Loss Day. We’re thinking of everyone who has experienced the loss of so… https://t.co/tgFURwhzuw
  • Today is Transgender Day of Remembrance. Today, and every day, we honor and remember those lost to anti-transgender… https://t.co/fy0bQ0ual9
  • Your worth is not based on how many likes you get.
  • “I chose to show how to identify someone's empathy through their responses because not everyone expresses empathy i… https://t.co/ZnVMn4OJs8
  • Give the same amount of time to yourself that you give to social media. You deserve to focus on yourself and your w… https://t.co/RZv407cosU
  • Parents, you deserve to prioritize yourself and your well-being. For this week’s Self-Care Sunday, here are some wa… https://t.co/YS30zRhquv
  • You deserve kindness.
  • If you’re struggling with Seasonal Depression, there is hope. You don’t need to pack up and move to a sunny beach t… https://t.co/U3WVPgOxy4
  • “Empathy — a trait I've had a love-hate relationship with for having an abundance of. Although it can feel overwhel… https://t.co/UqXgpqYJj4
  • You give your all for us. On Veteran’s Day and every day, we are here for you. Veterans deserve empathy. Text VETS… https://t.co/kr8HnVZoCW