Model & Strategy

Crisis Text Line (CTL) serves anyone in crisis, providing them access to free 24/7 support and information they need, via a medium they already use and trust: text message. CTL uses new technology to address the age-old and poorly addressed issue of teen mental health. On the CTL platform, teens text one universal number which connects them to volunteer counselors across the country who are trained to offer support and professionally supervised. CTL is also able to capture data about adolescent mental health issues in the US, with the aim of improving the standard of care.

CTL is the only nationwide, free, 24/7/365 text line. No other response organization that converses with teens via text serves youth nationally, at all hours of the day, all days of the week, and all weeks of the year, for free. Additionally, CTL’s data is open and free to the public.

At a Glance
Founded: 2012
Former CEO: Nancy Lublin
Health
Location of work: Domestic, Northeast, West Coast, Midwest, Southwest, Southeast
Crisis Text Line
New York, NY
Support for people in crisis, 24/7
Nancy Lublin Crisis Text Line
Meet Nancy Lublin

Nancy began her career by founding Dress for Success, an innovative welfare-to-work organization. Under Nancy’s leadership, Dress for Success grew to more than 140 affiliates in 14 countries, suiting over 1 million women. Nancy then took on the CEO role at DoSomething.org, implementing a turnaround that took the company from fledgling to thriving. DoSomething.org is now one of the biggest youth organizations in the world. When DoSomething.org began communicating with teenagers over text, the teenagers began opening up about their personal lives, many times about challenges they were facing at home or school. Nancy then realized the need for Crisis Text Line.

Nancy has been recognized by awards such as the Aspen Institute’s Crown Fellowship, Fast Company’s Social Capitalist Award, Forbes Magazine’s Trailblazer Award, and as a World Economic Forum Young Global Leader.  She was also recently named on Fortune’s “Worlds 50 Greatest Leaders” list. Nancy studied politics at Brown University, political theory at Oxford University as a Marshall Scholar and has a law degree from New York University.

IMPACT

Crisis Text Line currently supports more than 5,000 conversations with texters in crisis each day; 145 million texts have been exchanged since operational launch in August 2013.

Each day, Crisis Text Line triggers about 40 active rescues, calling 911 to reach someone at imminent risk of suicide or homicide.

Crisis Text Line News

  • End Latine Heritage Month by supporting Spanish-speaking texters in need! Apply to become a bilingual volunteer Cri… https://t.co/KiVnOv1dl0
  • RT @JoelakaMaG: your “doing” doesn’t validate or prove your worth. your being, does.
  • Crisis Text Line is here to help. Text HOME to 741741 to reach a volunteer Crisis Counselor for free, 24/7 crisis counseling.
  • We’re excited to officially launch our Spanish-language service starting Friday, October 15th!
  • RT @Active_Minds: It's National Bullying Prevention Day – if you have experienced bullying, know that you're not alone. Our friends at @C…
  • RT @PennsylvaniaGov: Let’s stop bullying when we see it. 💭 Say Something: https://t.co/34AcbW6XHu 📞 Prevention Line: 866-716-0424 📱@Crisis…
  • (Repost from @briannavieira + @queersextherapy) Today is #NationalComingOutDay 🏳️‍🌈🏳️‍⚧️ No matter where you are in… https://t.co/KFVM5McSOc
  • Today is Indigenous People’s Day. To honor the day, spend some time learning about and following Native leaders inc… https://t.co/HzgnL0pVPT
  • Únete a algunos de los profesionales capacitados de Crisis Text Line para aprender cómo perfeccionar tus habilidade… https://t.co/gBn5YzFAad
  • Later today, join some of Crisis Text Line’s trained professionals to learn about how to hone your active listening… https://t.co/GWnx25ny2d
  • It’s World Mental Health Day! Join our Chief Medical Officer, Dr. Shairi Turner, and Micheline Maalouf on TikTok Li… https://t.co/GN5VScNcqh
  • Cualquier persona puede apoyar a las personas en el momento en que más lo necesitan. Inscríbase para ser in Conseje… https://t.co/IN1rE9AopB
  • A crisis to you is a crisis to us. It’s okay to talk about what you’re going through — we’re here to listen. Text… https://t.co/Z9bT2qdSiM