Model & Strategy

Crisis Text Line (CTL) serves anyone in crisis, providing them access to free 24/7 support and information they need, via a medium they already use and trust: text message. CTL uses new technology to address the age-old and poorly addressed issue of teen mental health. On the CTL platform, teens text one universal number which connects them to volunteer counselors across the country who are trained to offer support and professionally supervised. CTL is also able to capture data about adolescent mental health issues in the US, with the aim of improving the standard of care.

CTL is the only nationwide, free, 24/7/365 text line. No other response organization that converses with teens via text serves youth nationally, at all hours of the day, all days of the week, and all weeks of the year, for free. Additionally, CTL’s data is open and free to the public.

At a Glance
Founded: 2012
Former CEO: Nancy Lublin
Health
Location of work: Domestic, Northeast, West Coast, Midwest, Southwest, Southeast
Crisis Text Line
New York, NY
Support for people in crisis, 24/7
Nancy Lublin Crisis Text Line
Meet Nancy Lublin

Nancy began her career by founding Dress for Success, an innovative welfare-to-work organization. Under Nancy’s leadership, Dress for Success grew to more than 140 affiliates in 14 countries, suiting over 1 million women. Nancy then took on the CEO role at DoSomething.org, implementing a turnaround that took the company from fledgling to thriving. DoSomething.org is now one of the biggest youth organizations in the world. When DoSomething.org began communicating with teenagers over text, the teenagers began opening up about their personal lives, many times about challenges they were facing at home or school. Nancy then realized the need for Crisis Text Line.

Nancy has been recognized by awards such as the Aspen Institute’s Crown Fellowship, Fast Company’s Social Capitalist Award, Forbes Magazine’s Trailblazer Award, and as a World Economic Forum Young Global Leader.  She was also recently named on Fortune’s “Worlds 50 Greatest Leaders” list. Nancy studied politics at Brown University, political theory at Oxford University as a Marshall Scholar and has a law degree from New York University.

IMPACT

Crisis Text Line currently supports more than 5,000 conversations with texters in crisis each day; 145 million texts have been exchanged since operational launch in August 2013.

Each day, Crisis Text Line triggers about 40 active rescues, calling 911 to reach someone at imminent risk of suicide or homicide.

Crisis Text Line News

  • This week is National Eating Disorder Awareness Week. Eating disorders are physical and mental illnesses that cause… https://t.co/792hF9Q9l0
  • "Self love is a verb. It's the action of taking care of your needs on a consistent basis (and yes, that also includ… https://t.co/q3WJYwi6mY
  • Throughout the month, we’re highlighting Black changemakers in the mental health space. Learn their stories and hon… https://t.co/KHwGqNJ5mC
  • We’re thinking of everyone in Texas right now. Your physical and mental health matter. If you’ve been affected by t… https://t.co/0OdFtEvOPb
  • Throughout the month, we’re highlighting Black changemakers in the mental health space. Learn their stories and hon… https://t.co/z8Yh3aGUGO
  • Throughout the month, we’re highlighting Black changemakers in the mental health space. Learn their stories and hon… https://t.co/GPOr09Pag3
  • Today is about more than just romantic love. Your relationships with your friends, family, and self matter. With al… https://t.co/pTGaNg2KKD
  • Earlier this week, we asked you what songs help you love yourself. We took your responses and turned them into a Sp… https://t.co/VWtytSpcam
  • Holding space as an ally to people in the Asian community experiencing racial trauma—a thread ⬇️
  • Throughout the month, we’re highlighting Black changemakers in the mental health space. Learn their stories and hon… https://t.co/gSf0dnZwic
  • Throughout the month, we’re highlighting Black changemakers in the mental health space. Learn their stories and hon… https://t.co/SoJFZRdxuo
  • For this week’s Affirmation Friday, here are some affirmations you deserve to believe about yourself. Remember that… https://t.co/QEgr3ZO8Fp